But it might be the case that they are having some traffic routing issues right now. I ruled this out at first since most people seemed to be able to connect just fine. Few hours later, they told us it was resolved and now everyone can happily connect.ĮDIT/UPDATE 1: We are now tracing down possible problems with our internet service provider. Although their support matrix says it is supported with the following Note: 'Supported firmware versions on above SMA models will be from Ver-9.0/10.0 & Above. Sonicwall Support would ask you to do that. We called, they acknowledged they were having some issues. What I would do is backup the settings and reset the SMA 410 to factory defaults and configure everything manually. Some folks just couldn't establish connection. Etc.ĮDIT/UPDATE 2 SOLVED: Was definitely a problem with the office ISP. Have tried uninstalling NetExtender, reinstalling. But from their locations (all around the US) I am unable to connect at all. About 1/3 of SSL-VPN users get hung up on "preparing" to connect and then get the error "Server is not reachable"įrom my location I am able to connect fine AND I am able to connect just fine as the impacted users.
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